S3M - Software Maintenance Maturity Model

Sunday, January 9, 2011

This week I will work at improving the SLA of a large Canadian Bank. SLA's in this Bank are dispersed in every business unit. Reworking the SLA's require that we:

- First review the maintenance work categories
- Then look at the time tracking mechanisms
- Ensure a ticketing process
- Make an inventory of each software application

This will tajke a while!

Alain
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